Operational Excellence

Operation ( op·er·a·tion | ˌä-pə-ˈrā-shən ) – n., 1 performance of a practical work or of something involving the practical application of principles or processes 2 an action, mission, or maneuver including its planning and execution

Excellence ( ex·cel·lence | ˈek-s(ə-)lən(t)s ) – n., 1 the quality of being excellent 2 an excellent or valuable quality : VIRTUE

Developing “Best-Practice” with the goal of maximizing efficiencies, minimizing unnecessary resource utilization, and assuring a growing return on investment – all while improving clinical outcomes and increasing patient satisfaction.

Our team’s approach to Operational Excellence is driven from the “inside-out”. The aim is to increase efficiencies, minimize unnecessary resource utilization, and maximize return on investment. Operational design focuses on the customers’ needs, strengthens and maintains employee engagement and empowerment, and continually improves the current activities in the workplace.

Our development path mirrors the Service-Profit Chain*. When evaluating policies, processes, and procedures, the service-profit chain establishes relationships between profitability; customer loyalty; and employee satisfaction, loyalty, and productivity. Profit and growth are stimulated primarily by customer loyalty.

We work together to create a workplace where engagement, problem-solving, teamwork, and leadership creates organizational success at all levels.

The full complement of our senior team’s industry knowledge and experience unite under Operational Excellence.

Our team members have worked with/for many of today’s healthcare leading companies such as CVS/Coram, Option Care/Walgreens, Gentiva Health Services, Florida Health, Siemens Medical Systems, Golden Living and McKesson.

*Putting the Service-Profit Chain to Work – Harvard Business Review